Ecco Group USA Makes Strategic Investment in TextChat’s AI-Powered Contact Center Solution
Deerfield Beach, Fl — February 10, 2025 — Ecco Group USA, a leading provider of outsourced customer contact solutions, has announced a strategic investment in TextChat, the next-generation AI-powered customer engagement platform designed specifically for BPO contact centers. This partnership marks a significant step toward enhancing efficiency, scalability, and cost-effectiveness within the contact center industry. By leveraging TextChat’s MetaChannel technology and AI-driven unstructured data processing, Ecco Group USA will transform how agents handle customer interactions across multiple clients and communication channels—boosting productivity while significantly reducing operational costs.
Industry Leaders Recognize TextChat’s Game-Changing Capabilities
Tyson Chavarie, Chief Technology Officer at Ecco Group USA, emphasized the unmatched innovation behind TextChat:
“In my 20 years in the industry, I’ve worked with over 10 of the leading CCaaS platforms, and none compare to what TextChat offers. Their ability to process unstructured data in real time and seamlessly manage customer interactions through MetaChannel technology has completely transformed our operations. We are now operating at an unprecedented level of efficiency, agility, and cost-effectiveness—something I’ve never seen before in any other platform.”
Randy Bare, Chief Strategy Officer at Ecco Group USA, highlighted the massive cost savings TextChat enables through its MetaChannel platform:
“One of the biggest challenges in the BPO space is balancing efficiency with exceptional service. TextChat’s MetaChannel platform allows a single agent to handle multiple clients across multiple communication channels in real time—something that traditional CCaaS solutions struggle to deliver. This has resulted in significant cost savings for our operations while maintaining the highest level of customer engagement.”
A Transformative Partnership for the Future of Contact Centers
For TextChat, this investment is a powerful validation of its vision and technology.
Eric Kades, CEO of TextChat, expressed excitement about the partnership, stating:
*“Partnering with Ecco Group USA is a major milestone for TextChat. Their investment not only validates the immense value our technology brings to the BPO industry but also accelerates our mission to redefine customer engagement through AI-driven efficiency. Together, we are setting a new standard for how *modern contact centers operate—scaling smarter, reducing costs, and improving agent performance like never before.”
The Connector Behind the Deal
David Costenbader, CEO of The Contact Group USA, played a key role in recognizing the game-changing potential of TextChat and facilitating the introduction between Ecco Group and TextChat. He shared his perspective on the partnership:
“I’ve worked with some of the most advanced contact center solutions in the industry, and TextChat immediately stood out as a true differentiator. Their MetaChannel capabilities and AI-powered automation redefine efficiency, and I knew that connecting Ecco Group with TextChat would be a game-changer. This partnership is proof that innovation and the right technology can drive real, measurable impact for BPOs looking to scale and optimize operations.”
About Ecco Group USA
Ecco Group USA is a leading BPO contact center solutions provider, specializing in customer service, sales, and technical support for businesses across multiple industries. With a focus on innovation and operational excellence, Ecco Group USA delivers high-quality, scalable solutions that enhance customer experiences and drive business growth.
About TextChat
TextChat is an AI-powered CCaaS platform built for BPO contact centers, offering unstructured data processing, MetaChannel integration, and intelligent automation to maximize efficiency and cost savings. TextChat enables contact centers to scale operations seamlessly while providing superior customer engagement and agent productivity.
About The Contact Group USA
Since 2001, The Contact Group USA has provided innovative communication services to aid businesses and organizations in building real connections with those that matter most. In partnership with TextChat, our solutions empower businesses, employers and other organizations the ability to reach their audience across multiple channels and ways most convenient to them from their phone, laptop or tablet.