The Contact Group USA
Engage in Real Time by leveraging AI in your marketing.
At The Contact Group, we know the importance of nurturing each of your leads and inquiries. Time can be a conversion killer, allowing your leads to forget, lose interest, or be lost to your competition. Our instant response platform allows your business to make the most of every conversation by seamlessly connecting with all of your ad channels, making video, social, and online ads into conversations that instantly qualify and close your leads. Leverage AI in your business and watch the conversions rise. In 2024, TCG partnered with TextChat to enable call centers and businesses to communicate with their clients and customers in their preferred channel of choice: live chat and texting.
Retail
Customer service can make or break your business. Engage your audience at their first click and make a lasting impression that results in loyalty, conversions, and emphatic support. Our platform offers speed to lead a unique solution that transforms your digital ads into relationship-building conversations.
Call Centers
Expand the center’s capabilities and profit by utilizing AI in your call center. Combat the growing challenges like low contact rates and increase profitability by integrating AI in the Call Center workflow with the live agent overseeing the conversation and jumping in when needed. Handle multiple clients, receive real-time analytics, and easily scale without compromising profit or security.
Vacation & Travel
Extend hospitality with every ad on every channel. Seamlessly integrate support with booking, questions about properties and availability, and offer concierge recommendations, all from an ad.
Features
Metachannel
Custom Workflows
Real-time Updates
Omni Channel Data Aggregation
AI Data Driven Insights
Predictive Insights
Automated Escalation
Integrated FAQs
QR Code to Text
Facebook and Instagram Integration
Seamless CRM Integration
